Terms and Terminology

In this Privacy Policy, references such as “our”, “we”, “us”, “I” and “TechPoint Solutions” refers to TechPoint Solutions and its owner James Everett.

The “client” or “customer” refers to any person, persons or business that use any of the “TechPoint Solutions” services, website or interact with “TechPoint Solutions”.

All services/support given by and/or interactions with “TechPoint Solutions” are subject to the TechPoint Solutions Terms & Conditions and Privacy Policy. By browsing this website and/or using our services and/or interacting with “TechPoint Solutions”, the client acknowledges that they have read, understood, and agree with the TechPoint Solutions Terms and Conditions, and Privacy Policy stated.

Keeping Your Data Safe

“TechPoint Solutions” are committed to keeping your personal data safe and secure, and handling it in accordance with our legal obligations. This Privacy Policy sets out in detail the purposes for which we process your personal data, who we share it with, what rights you, the client / customer have in relation to that data.

Who’s The Controller of Collected Personal Data?

We are the “controller” of all personal data collected and used for the purposes of providing all services, support, and communication with “TechPoint Solutions”, and for any other purposes set out in this Privacy Policy. This means that we are responsible for deciding how and why your data is used and for ensuring that your data is handled legally and safely.

Please contact James Everett, who is the sole owner of “TechPoint Solutions” if you have any queries regarding this privacy policy. James Everett may be contacted by email ([email protected]), or by calling 01482 801388.

What Data Do We Collect?

Data that we may collect from clients includes the following:

  • Your full name (Personal Data).
  • Your full address and postcode (Personal Data)
  • Your phone number (Personal Data)
  • Your email address (Personal Data)
  • IP Address (Personal Data and Behavioural Data)
  • Device Identifiers e.g. web browser and device you use on our website (Behavioural Data)
  • Details of the problem, needed for the service you require. (Voluntary Data)

How Do We Collect This Data?

Using the Services of TechPoint Solution

We collect some information directly from you when you book a call out service with “TechPoint Solutions”.

Contacting / Communication with TechPoint Solutions

We may also collect some/all this information when you contact us via phone, contact form on the website, email, or letter with queries, complaints, comments, or praise.

Social Media

We may collect some/all this information that you voluntarily post about yourself on public areas of our platform (such as our Facebook and Twitter pages).

We may also collect some data about you from third parties (such as Facebook and Twitter) that have obtained your permission to share data with us. For example, your name, contact details, and details of the problem if you use Facebook or Twitter to contact us.

We may also collect publicly available information from social networking sites such as Facebook and Twitter, for example likes, shares, tweets, and posts about “TechPoint Solutions”.

Using the TechPoint Solutions Website

We may collect information about how you use the “TechPoint Solutions” website using cookies and similar technology. This may include your IP addresses, device identifiers and information about how long you have stayed on certain pages or what pages you have clicked on. You can find more detailed information about this in our “Cookie Policy & Cookies in Use on This Website” section located on our “Terms and Conditions” page.

We may also log and use information about any service or website errors to make technical improvements to the “TechPoint Solutions” website and its services.

Testimonials and Reviews

We may collect information you voluntarily provide on public Testimonials (from our website), and third part public review platforms such as our Facebook page or Google.

What do we use your data for?

This section sets out the different purposes for which we process personal data and which types of personal data we need for each purpose.

Personal Data and any additional Voluntary Data is used to communicate with the client, and to provide you with our services.

In the unlikely event that the Voluntary Data you provide includes any special categories of personal data (such as information about your health, race, or religion), you must make sure before you provide this that you are happy for us to use that Voluntary Data for the purposes set out in this Privacy Policy.

We use Personal Data, Voluntary Data, and Behavioural Data to help us monitor, analyse, and improve “TechPoint Solutions” website and the services we offer. We use this data to help us understand which content and services most are used by our clients, to help us identify errors, and identify any service and support that needs improvement. This enables us to provide you with the best possible service and support.

What is our legal basis for using your data?

This section tells you what that legal basis is in relation to each of the purposes set out above.

We process your personal data for all the purposes identified under the “What Do We Use Your Data For?” section above, on the basis that it is in our legitimate interests to carry out these activities/services.

Further information about what those interests are is set out below.

Purpose: Providing you with our services

Legitimate Interests: To ensure that “TechPoint Solutions” clients receive the best service possible, within the quickest time frame.

Purpose: Improving our services

Legitimate Interests: To make sure that we continue to improve our service and provide our clients with the best customer service possible.

Who do we share your data with?

We do need to share your personal data with some third parties in some rare circumstances. This includes where we use third party suppliers to perform various services for us or the client, such as if you need to purchase a replacement part from a third party or ask us to refer your details to third party service for additional help or advice.

We will also share your personal data with third parties in the following circumstances:

  • Where we are required or permitted to do so by law or to protect or enforce our rights or the rights of any third party.
  • Where you have specifically consented to us sharing your data with a particular third party

You should also be aware that if you choose to share “TechPoint Solutions” content on social media (Such as via the Facebook and Twitter share buttons on this website), the relevant social media platform will know what page you are on to share that page. The use of that information will be governed by the social media platform’s own privacy policy.

How long do we keep your data for?

We will keep your personal data for as long as you continue to use the services of “TechPoint Solutions”, and for a period that is required to keep adequate records for HMRC Income and Tax purposes.

What rights does the client have?

You have several rights under data protection law. Some of these rights and how you can exercise them are set out in this section.

Please note we will normally need to ask you for proof of your identity before we can respond to a request to exercise any of the rights in this section and we may need to ask you for more information, for example to help us to locate the personal data that your request relates to.

We will respond to any requests to exercise your rights as soon as we can and in any event within one month of receiving your request and any necessary proof of identity or further information. If your request is particularly difficult or complex, or if you have made a large volume of requests, we may take up to three months to respond. If this is the case, we will let you know as soon as we can and explain why we need to take longer to respond.

Your Rights

You have a right to ask us to send you a copy of your Personal Data that we hold about you. This request must be made in writing using this Contact Form.

You have a right to ask us to correct inaccurate data that we hold about you. If we are satisfied that the new data you have provided is accurate, we will correct your personal data as soon as possible.

You have a right to ask us to delete your personal data in certain circumstances, for example if we have processed your data unlawfully or if we no longer need the data for the purposes set out in this Privacy Policy. If you would like to make a request to exercise this right, please contact us using this Contact Form.

How can you contact us?

If you have any questions or concerns about this Privacy Policy and/or our processing of your personal data, then please contact James Everett using this Contact Form, or by calling 01482 801388.

What if this policy changes?

“TechPoint Solutions” may make changes to this Privacy Policy from time to time. Any changes we make will be posted on this page.