In these terms and conditions, references such as “our,” "we";, "us";, "I"; and "TechPoint Solutions"; refers to TechPoint Solutions and its owner James Everett.
The "client"; or "customer"; refers to any person, persons or business that use any of the "TechPoint Solutions"; services, website or interact with "TechPoint Solutions";.
All services/support given by and/or interactions with "TechPoint Solutions"; are subject to the TechPoint Solutions Terms &; Conditions and Privacy Policy. By browsing this website and/or using our services and/or interacting with "TechPoint Solutions";, the client acknowledges that they have read, understood, and agree with the TechPoint Solutions Terms and Conditions &; Privacy Policy stated.
The client can book a repair or service by either calling "TechPoint Solutions"; on 01482 801388 or by using the contact form on the "TechPoint Solutions"; website. Repairs and service requests will be confirmed by either telephone or by email by James Everett.
Please be aware that we do not have a walk-in shop or workshop. Repairs are mostly done on a customer drop-off and collection service or a call-out to your home or business. A collect, repair, and return service is available for a fee subject to client request and "TechPoint Solutions"; agreement.
Home or business callouts are subject to availability and are allocated on a first come, first served basis.
If a home or business call-out is booked and access is not gained at the agreed allotted time, the client may be subject to a charge equivalent to 1 hour at our current "additional hour labour rate";. Enforcement of this charge is at "TechPoint Solutions"; discretion.
In the event we cannot make the appointment at the agreed time, you will be contacted in advance advising you of the situation and to re-schedule an appointment as soon as reasonably possible at a mutually convenient time. If you wish, you have the right to cancel your repair or service request. "TechPoint Solutions"; accept no liability for not being able to make an appointment time. We will however try to contact the client as soon as possible if an appointment needs to be re-scheduled.
The client may cancel an agreed home or business call-out at any time up to 2 hours prior to the agreed appointment time.
If the client cancels or changes an appointment within 2 hours prior to the agreed time, the Client may be subject to a charge equivalent to 1 hour at our current "additional hour labour rate";. Enforcement of this charge is at "TechPoint Solutions"; discretion.
Unfortunately, due to limited resources, "TechPoint Solutions"; do not offer support via phone or email. All advise, support, consultation, or questions must be done via call-out or via Remote Control of your device (if available) so that "TechPoint Solutions"; can see the problem first-hand, and to ensure a better diagnosis. All support is chargeable based on current "First Hour"; and "Additional Hour"; rates. Please feel free to contact "TechPoint Solutions"; for current labour charges.
"TechPoint Solutions"; will accept payment by cash, PayPal, or bank transfer in pounds sterling (GBP) only. Unfortunately, we do not accept cheques or any type of debit or credit card.
If the client requests an invoice, it will be created on the date of the repair (or the first repair if the service requires multiple visits). It is the client’s responsibility to ensure that "TechPoint Solutions"; have a working email address for the client, as invoices are issued by email. If the client does not have a working email address, then the client must inform "TechPoint Solutions"; that they would like a printed paper copy. "TechPoint Solutions"; will allow 7 days from the date the invoice was created, for it to be paid in full. Invoices must be paid in full before or on the due date stated on the invoice. If full payment has not been received by the invoice due date, then, "TechPoint Solutions"; have the right to remove any discounts that have been applied to the invoice and add an additional £10 for each week of non-payment. This penalty will be applied the day following the invoice due date, and a revised invoice will be issued to the client so that the new payment may be made immediately. A new revised invoice (including further penalty charges) will then be issued to the client every 7 days until payment has been made in full.
"TechPoint Solutions"; reserve the right to request immediate payment for any job, and to limit payment to a certain method.
In rare circumstances when goods are supplied, you will only own these goods when payment is received in full.
Computers, Laptops, and other technology devices can be complicated. As with anything complicated, things can sometimes go wrong. No matter how much care "TechPoint Solutions"; take when they are fixing or servicing your device, there is always a chance that something unexpected can happen resulting in the loss of data/files/software or damage to hardware. This is especially true if your device is in a precarious state to begin with before the repair or service.
Although "TechPoint Solutions"; will take all reasonable effort to avoid any data, file loss or hardware damage, "TechPoint Solutions";, do not take any responsibility for any loss or consequential loss which may arise out of damage, destruction, or loss of any data/files or hardware while undertaking a repair or service.
"TechPoint Solutions"; rely on information the client may have provided them. We will accept no liability for any loss or damage (including hardware or software) which arises out of incorrect or incomplete information provided by the client.
We highly recommend that you perform a backup of all your important data, files and software before any repair or service is attempted.
Backups will remain the sole responsibility of the client, however we will try our absolute best to limit the risk of any data loss while performing a service or repair.
An estimate may be provided by "TechPoint Solutions"; upon request. All quotes and estimates are at the current labour rate charge, and in pounds sterling (GBP).
The acceptance of an estimate or quotation for a repair or service and instruction to proceed by the Client either verbally by telephone, in person, or in writing (including email) shall also be deemed acceptance, agreement and understanding of the "TechPoint Solutions"; Terms and Conditions.
Goods and services are subject to availability. If for whatever reason we are unable to supply any goods or services, we will not be held liable for any compensation or damages.
Please be aware that "TechPoint Solutions"; do not normally stock replacement parts for any laptop, computer, other device, or equipment.
"TechPoint Solutions"; reserves the right to decline any repair or service.
"TechPoint Solutions"; will always try to inform the client if we feel the job is beyond economical repair. This will be our opinion only and should not discourage the customer from finding a second opinion.
If a defective part (such as a Hard Disk Drive, CD, Floppy Disk or Flash Drive) contains data, then there is a high probability that this data has been lost and cannot be recovered. Where it may be possible to recover your data/files, and you would like "TechPoint Solutions"; to try and recover it, we may need to take your computer away. "TechPoint Solutions"; make no guarantee that they will be able to recover your lost data, files, or Software.
A full Microsoft Windows / Apple macOS Re-Install normally requires all the data/files and software on your computer or laptop to be deleted. In most cases, "TechPoint Solutions"; will be able to attempt a backup of your files (pictures, documents, music, and videos) and then restore these after the operating system has been re-installed. To back up your files, "TechPoint Solutions"; will strongly advise using a backup device provided by the customer (such as external hard disk drive, Flash drive e.t.c). "TechPoint Solutions"; will also need to be informed by the client of the location of files that need to be backed up. Please be aware that software that has been installed onto the operating system cannot normally be backed up and will require a reinstall using original software installation media (such as install CD's).
If a Microsoft Windows / Apple macOS Re-install is required, then "TechPoint Solutions"; may need you to supply them with the installation disks for your operating system along with its product key. In addition, if there is any other software or devices that you would like us to install, you will need to provide us with the appropriate installation and product registration keys. "TechPoint Solutions"; can only use original purchased software and / or registration keys provided by the client.
As with all our services, "TechPoint Solutions"; highly advises that you perform your own backups before we attempt to re-install Microsoft Windows / Apple macOS, as we cannot be held liable for any data, file, or software loss.
"TechPoint Solutions"; will make every reasonable effort to preserve the Client’s data and files, however it should be noted that there are NO GUARANTEES whatsoever that the Clients data and files will remain intact after the repairs.
It is therefore the client’s sole responsibility to ensure that all the data and information stored on the computer equipment requiring repair or service is appropriately backed up to other storage devices prior to handing over for repair or service.
Charges will be incurred if "TechPoint Solutions"; must perform a lengthy backup procedure to protect the Clients own data to complete the repairs or service.
Whilst "TechPoint Solutions"; shall make every reasonable effort to preserve the integrity of a device to repair or service, or left for repair or service, the Client agrees not to hold "TechPoint Solutions"; liable for any accidental damage to the said device, including but not limited to scratches, casing cracks, deformations, theft of the equipment etc.
Additionally, "TechPoint Solutions"; cannot be held liable for any loss of data, loss of revenue or profits, or any incidental, contingent, or consequential damages caused either prior, during or upon completion of a service or repair.
"TechPoint Solutions"; liability of any kind with respect to repairs or services undertaken, including any negligence on its part, shall be limited to the price for the services or repairs provided (i.e., A Full Refund of "TechPoint Solutions"; labour charges).
Furthermore, should "TechPoint Solutions"; offer any advice or recommendations to a Client as to the use of computer equipment, tech gadgets, storage, or use of software applications, it shall be entirely at the Clients own risk, and accordingly "TechPoint Solutions"; shall not be held liable for any such losses associated with such advice or recommendations.
Additionally, "TechPoint Solutions"; cannot be held responsible or liable for the following during or after the repairs or service (including advice or help given by any method/medium):
"TechPoint Solutions"; provides a 30-day warranty on labour only repairs carried out on devices requested by the Client. This 30-day warranty excludes the client's device being re-infected with a virus after the repair, other software related problem that was not disclosed to "TechPoint Solutions"; during the repair, or client misuse. "TechPoint Solutions"; makes no warranty for data, software, or computer files either expressed or implied. The 30-day warranty also excludes repairs to hardware/software that has been fixed/patched to work for a limited time e.g. An item that is starting to fail, or could fail, and has been temporarily fixed.
If the same problem re-occurs within 30 days of the original repair, and is not part of the above exclusions, "TechPoint Solutions"; will undertake the labour to repair again without charge, up until the amount of time spent on fixing the problem originally. However, charges will be incurred should additional parts be required or more time is needed after the original repair time e.g. If the original repair was 2 hours, as long as the warranty repair is not part of the above exclusions, is completed within 2 hours, and no further parts are needed, the warranty repair will be Free Of Charge. If the repair takes longer than 2 hours, then the additional hours labour will be charged at the current "additional hourly charge"; rate. The client has the right to deem the repair "beyond economical repair"; before additional hours labour is carried out and charged. "TechPoint Solutions"; will always endeavour to inform the client if they feel that the repair is "beyond economical repair";.
As “TechPoint Solutions” purchase any required parts to perform a service or repair, warranty for said part/equipment (if any) will remain between “TechPoint Solutions” and the "part seller"; in which “TechPoint Solutions” purchased from. In the unlikely event that a part ordered by “TechPoint Solution” is deemed faulty, “TechPoint Solutions” will liaise directly with the “part seller” in relation to warranty coverage.
The "TechPoint Solutions"; website uses cookies, as almost all websites do, to help provide you with the best experience we can. Cookies are small text files that are placed on your computer, mobile phone, or other device when you browse websites.
Our cookies help:
The "TechPoint Solutions"; website may use cookies to compile visitor statistics, such as how many people have visited this website, what type of device they are using (e.g., Windows PC Computer / Laptop, Android tablet, iPhone etc.), how long they spend on this website and what pages they look at etc. This helps us to continuously improve our website. These so called “analytics” programs also tell us how people reached this site (e.g., from a search engine) and whether they have been here before.
The "TechPoint Solutions"; website, like most websites, includes functionality provided by third parties. Common examples are embedded YouTube video, embedded Twitter Feed, embedded Facebook Likes and Google Maps. These features may also use cookies to function correctly. Disabling these cookies will likely break the functions offered by these third parties. Also, to enable you to easily “Like” or share content from the "TechPoint Solutions"; website, we have included sharing buttons on our site.
Common third-party cookies that may be set include (but may not be limited to):
The privacy implications for these third parties will vary from social network to social network and will normally be dependent on the privacy settings you have chosen on these websites.
You can usually switch cookies off by adjusting your browser settings to stop it from accepting cookies. Doing so however will likely limit the functionality of ours and a large proportion of the world's websites, as cookies are a standard part of most modern websites.
By using the "TechPoint Solutions"; website, you accept the use of cookies on this website so that it functions correctly. Please do not use this website if you do not agree to the use of cookies.
Please read the "TechPoint Solutions"; Privacy Policy for more info.
Calls may be recorded by "TechPoint Solutions"; for training, safety reasons, and to keep a record of what has been agreed or discussed with "TechPoint Solutions";. All clients agree that recorded calls may be used as evidence to protect "TechPoint Solutions";.
Although every effort is made to make sure the information contained on our website and in our documentation is accurate, current, and reliable, it should be recognised that there is a possibility of errors. "TechPoint Solutions"; denies any liability of the accuracy and reliability of any information provided on this website, any other associated website, or documentation. "TechPoint Solutions"; shall not be held liable for any losses caused by reliance upon the accuracy and reliability of the information contained within.
We reserve the right to amend the content of our website and or our documentation at any time without prior notice.
We cannot accept any responsibility for other websites we do not control, which may be linked to or from our website.
It should be noted that services and or products indicated in this website might be altered, modified, or discontinued at any time without prior notice. It should also be noted that published fees for services, repairs and or products are subject to change without prior notice.
"TechPoint Solutions"; has the right, at their discretion, to refuse the supply of goods and services.
"TechPoint Solutions"; reserves the right to change their Terms and Conditions at any time without prior notice.