Virus Removal

fixed fee £65

Collectively known as Malware, malicious software is the bane of all computer owners, and the latest malware is specifically designed to mislead users into handing over personal information- often while claiming to be protection software.

We painstakingly investigate the effects of all malware we encounter, so we know best how to deal with it on your computer while protecting your data. While some engineers deal with malware by restoring it to factory defaults (erasing all your files), we’re experts in preserving the system state, and taking the necessary steps to ensure your computer’s security is as good as it can be.

Malware removal is offered at our flat rates, and guaranteed for 30 days, so in the unlikely event of reinfection, we will review our work free of charge.

What does this service offer?

• We will remove any malware on your device using specialist software that will deep scan your device, and remove any malicious software,
• After removal of malware, we will check to make sure your device is fully up-to-date with the latest security software updates.
• We will also make sure that your computer has working Antivirus software, which will reduce the risk of your device becoming infected again.

Is this service right for me?

Some computer problems can be tricky to diagnose, this is why we offer free diagnostic to all our computers! Whilst we won’t be able to 100% diagnose your issue over the phone, our fully qualified technicians will be able to diagnose the issue in our workshop, and present you with a cost effective solution.

Is my data safe?

We always backup our customers data before carrying out any major software changes. Depending on the problem your computer was brought in for, sometimes its not possible for us to retrieve your data such as a Hard Drive failure. Whilst we carry out our best efforts during repair to protect your data, we are not held responsible for any data loss. It's the responsibility of the customer to ensure they have a working backup of their daat If this is something you would like to look into, please speak with us about our backup solutions.